Refund policy

Return & Refund Policy – Please Read Carefully

All sales are final unless otherwise approved.

Refunds

  • Approved returns are subject to a 25% restocking fee, unless the item is approved as defective or covered under warranty.

  • A 5% processing fee applies to all orders and is non-refundable under any circumstances, whether the item has shipped or not (including backordered items).

  • No processed order will receive a 100% refund.

Return Eligibility (If approved)

  • Items must be unused, unopened, and in original packaging.

  • Returns will not be accepted for buyer’s remorse.

  • Refused or disputed deliveries will be counter-disputed and may be subject to a 25% restocking fee.

Defective or Damaged Items

  • Defective or damaged items must be reported within 30 days of delivery to qualify for a resolution.

  • Items must be inspected within 3 days of delivery. Any issues reported after this time will not be our responsibility.

  • Items damaged due to installer error are not considered defective. Professional installation is strongly recommended.

  • We offer multiple solutions for verified issues caused by us.

Shipping

  • Customers are responsible for all return shipping costs. Shipping fees are non-refundable.

  • For items valued over $75, we recommend using a trackable and insured shipping service.

  • Returns must be shipped via UPS or FedEx. USPS is not accepted.

  • We are not responsible for items lost during return shipping.

Exchanges

  • Exchanges are only offered for items that are confirmed defective or damaged.

How to Request a Return

  • Email us at built2specplus@gmail.com with:

    • Your order number

    • A detailed explanation of the request

    • Photos (if applicable)

  • Please allow 3–5 business days for review.

  • Do not return items without approval. A return address will be provided if approved.